Twilio
IVR
v2.0
Dialer
History
Call Configuration
Twilio Account
Account 1 (AC5775ea...f29a)
Account 2 (AC51f1e5...acc1)
Call Type
GENERAL
CVV
VBV
PIN
MCSC
SSN
RECALL
Caller ID (From)
Loading...
Voice Provider
Twilio Native
Microsoft Azure TTS
Voice
Play siren alert after press 1
Recipient Details
Name
Phone Number
Service
Bank
Card Type
Card Ending
OTP Digits
Make Call
Idle
PIN Entered
-
Accept
Decline
IVR Script Templates
Generate AI
Step 1 - Intro (0=approve, 1=continue)
Hello {name}. This is the {service} account service prevention line. This automated call was made due to suspicious activity on your account. We have received a request to change your password. If it was not you, press 1. If it was you, press 0.
Step 2 - Collect OTP
Thank you for your confirmation. To block this request, please enter the {digit}-digit security code that we sent to your phone number.
Step 3 - Hold / Verifying
Thank you for entering the security code. Please hold for a moment while we verify your code for security purposes.
Skip Message (user pressed 0)
Thank you for your confirmation. Your request has been approved successfully. No further action is required at this time. Thank you for your attention.
Accepted
Thank you for waiting. We will get back to you if we need further information. Thank you for your attention, have a nice day.
Rejected
Thank you for waiting. The verification code you entered previously is incorrect. Please make sure you enter the correct code. Please enter the {digit}-digit security code that we sent to your phone number.
Response Log
Clear